Operating Terms and Conditions


Acceptance of terms and conditions

To use any of our services and or a third party service we provide, you must read and accept the following terms and conditions by Endurance Innovation. We have the right to block, close and/or deactivate any account or user and possibly terminate contracts with any client that violates any or all of our terms and conditions.

Web Information

As an Information Technology Company, we are committed to providing excellent services to our customers. However, we are not responsible for all information that is available on the web pages of our clients, including pictures and videos. All services may be used for lawful purposes only. Through our services, you may have access to chat areas, bulletin boards, web pages, email, or other services that enable you to send or post contents and make them available to others. You should not submit, publish, or display any content that violates any local, regional or national law. You are solely responsible for the content you make accessible through our Network. We are not obligated to monitor your network to examine available contents. You hereby acknowledge that if we are made aware of content that is determined to be, in its sole discretion, unacceptable, undesirable, offensive, indecent, obscene, excessively violent or otherwise objectionable, we have the right, but not to edit, remove or deny access to such content. We may disclose any content or records concerning customer's account as required to satisfy any law, regulation, governmental request or court order.

Server Resources

Any account that uses a high amount or unfair amount of server resources (such as, but not limited to CPU time, memory usage, and network resources) will be given an option of either upgrading their service level or reducing the resource used to an acceptable or fair level. Fair/unfair will be based on the plan price compared to the percentage of the server the account is consuming.

Technical Support Boundaries

We provide Technical Support to all our direct clients. However, we do not provide Technical Support or help with programming, HTML code, custom programming and third party software, whether installed or pre-installed on your computer or on a server.

Backups

Backups are not included as part of any service. It is the customer's sole responsibility to make backups and save them elsewhere off server. Availability of server backups is not guaranteed and we are not responsible for loss of customer data. Customers are advised to make backups of the information they store on our servers on a regular basis. However, when we create websites for our clients, we will give them a copy of the html codes. Clients must use Control Panel tools to make data backups, download data, download backups, etc.

We provide Technical Support to all our direct clients. However, we do not provide Technical Support or help with programming, HTML code, custom programming and third party software, whether installed or pre-installed on your computer or on a server.

Refund Policy

We provide you with an unconditional 30 day money back guarantee. If you decide to cancel within a period of 30 days, we will provide you with a full refund. However, this does not cover setup fee, domain name registration or transfers.
30 day money back applies to the following:
1. Linux or windows hosting.
2. Linux or windows reseller hosting.
Does not apply to the following
Domain Registration or transfers, Dedicated IP, Dedicated SSL, VPS Servers, Dedicated Servers amd Web design.

We provide Technical Support to all our direct clients. However, we do not provide Technical Support or help with programming, HTML code, custom programming and third party software, whether installed or pre-installed on your computer or on a server.

Report Violations

At Net4Africa, we take abuse reports and complaints seriously and review each and every submission. Each case is considered individually based on the available information and our own internal investigations after which time appropriate action is taken in line with our Terms and conditions and Privacy Policy.
We're doing our best to make the web a better place, and we want your help. If you find illegal or offensive material, or get spam email, let us know. To report an abuse, please click Here.
The information you submit will be kept confidential in accordance with our Privacy Policy. Please make sure the site you are reporting is hosted with us. If the site is not hosted with us, report the site directly to the hosting provider.

DMCA Notice

We abide by Didital millennium Copyright Act by responding to notices of alleged infrigement that comply with DCMA and other applicable laws.
We may remove or disable access to such materials resides on sites hosted on our network. Before you file a notice of infringing materials on a site, please make sure you have reasonable sufiicient details to enable us to identify the work claimed to be infriged.
Please send all notice to:
legal(at)net4afria.com

Changes to the Terms and conditions

We reserve the right to revise its policies at any time without notice.

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